Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with ChiselFactory. We take great care in preparing and packaging every order to ensure it arrives safely.

Order Processing

Most orders are processed within 3–5 business days.

Processing time includes order review, product preparation, packaging, and shipment preparation.

Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Time

Once shipped, most orders arrive within 4–8 business days via USPS.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on destination, weather conditions, carrier delays, and seasonal shipping volume.

Most customers can expect to receive their order within 1–2 weeks from the date of purchase.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, weight, and selected shipping method.

All shipping charges will be displayed before completing your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier.

Shipping Delays

While we work hard to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Holidays
  • Natural disasters
  • Other unforeseen events

ChiselFactory is not responsible for shipping delays caused by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging
  • Photographs showing any visible damage

If the damage is confirmed, we will provide a replacement or refund at our discretion.

Lost Packages

If your tracking information indicates that your package has not been delivered, please contact us and we will assist in investigating the shipment.

If a package is confirmed lost by USPS, we will provide a replacement or refund.

Packages Marked as Delivered

If USPS tracking shows that a package has been delivered but you are unable to locate it, please first:

  • Check around your property
  • Check with household members
  • Check with neighbors
  • Contact your local USPS office

If the package cannot be located, a USPS claim or investigation may be required.

Because delivery is confirmed by the carrier, ChiselFactory is not responsible for packages marked as delivered by USPS. However, we will assist customers in working with USPS to investigate the shipment.

International Shipping

International shipping availability may vary by location.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Contact Us

If you have questions regarding shipping or delivery, please contact us through the contact information provided on our website.

ChiselFactory

Timeless Sculptures Made Accessible