Refund policy

RETURN & REFUND POLICY

At ChiselFactory, we want you to be delighted with your purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of order.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

To initiate a return, please contact us with your order number and reason for the return. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos of the product and packaging

If the damage is confirmed, we will provide a replacement or refund at no additional cost.

Lost Shipments

If your order is lost during transit, please contact us. Once the carrier confirms the package is lost, we will issue a replacement or refund.

Refunds

After we receive and inspect the returned item, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, altered, or damaged after delivery
Items returned without original packaging
Clearance or final sale items, if applicable

If you have any questions regarding returns or refunds, please contact us through the contact information provided on our website.

ChiselFactory
Timeless Sculptures Made Accessible